I am trying to update the Header Logo and the image in the Footer section of the Theme Panel but when I press upload, choose my image, then hit Save Changes, it appears to be successful, but then doesn’t actually make the change. I was able to remove the previous logo and that change kept. Cannot add a new logo, doesn’t seem to actually save the changes to the database.
I have cleared browser cache, disabled site caching, cleared cache, checked for conflicts, etc.. Nothing changes.
I updated from 10.3.3 thinking that might help but it does the same thing on 10.3.9.1.
Theme name i Newspaper
Theme version i 10.3.9.1
Theme database version i 10.3.9.1
Hello !
Please note that if you are using a Cloud Library template or a PRO demo those will be edited only by using tagDiv Composer as you can see in our guide here: https://www.youtube.com/watch?v=HXQQygkCCJo&t=1s
Thank you !
I am not using a cloud library template and I am not using a PRO demo. This is the Newspaper theme in the Theme Panel.
I am going to the Newspaper Theme panel, scrolling down to “Logo & Favicon”, then setting my logo in the value for Logo Upload. I select “Upload” and then I select my logo from my media library which then displays properly next to the box to show me the logo. Then I hit “Save Changes” and I get a spinning square and a checkbox to indicate the save is complete.
Then when I navigate away from this page and back, the value for Logo Upload is gone and not actually saved. I check the site, clear cache and the logo is not set.
The issue is with the Newspaper Theme Panel not actually saving the value for my logo to the database.
I would gladly provide screenshots, video, etc for the issue.
Hello!
This issue has been discussed already here: https://forum.tagdiv.com/topic/cant-save-the-changes-in-theme-panel/
The problem could be also the Wordfence plugin.
Please give it a try and let us know about your results!
Thank you!
I have checked that other link but found that all my requests in the developer tools end with HTTP code 200 which suggests they are successful but they clearly are not. I have disabled plugins and specifically a security plugin I was using, disabled caching, cleared cache, tried again and it still doesn’t work.
This is what I see in the developer tools:
Request URL: https://www.**mydomain**.com/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=10.3.9.1
Request Method: POST
Status Code: 200
Remote Address: XXX.XX.11.160:443
Referrer Policy: strict-origin-when-cross-origin
Hi,
Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Have you found a solution for the problem as I’ve the same one. You can change your logo and save it, same with the background, but it still shows the old one.
I’m happy to hear about the solutions you’ve found for comfr3ak.
Thnx.
It was fixed by my web host. In my case, there were two object cache plugins that were interfering with each other and preventing the Newspaper theme panel from saving updates properly. My web host had to fix the issue by removing the unused plugin. One of the object cache plugins was a leftover from migrating from a previous web host.
Response from my host tech support:
“I reviewed your plugin configuration and noticed that you had WP Redis and Redis Object Cache plugins both installed (but deactivated). I saw that WP Redis was throwing some PHP errors as I was interacting with the WordPress CLI. Removing WP Redis in its entirety allowed these to go away. It’s possible that WP Redis and Redis Object cache were conflicting with each other.”
Thank you, comfr3ak. You’ve helped us a lot. 🙂
