Hello, My website header is not visible on all sites with desktop version or mobile version, and I can’t access it. I mean, I can’t use the tagDiv composer either.
Hello @yash3114!
Please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Hello here are the links
https://app.screencast.com/8pA3TW7RG0GCU
https://app.screencast.com/Vaga5zzbzzuCq
Website link
sportscounty.com
xploringindia.in
travelercounty.com
The header is automatically removed from the website and also if I am trying to edit with tagDiv composer it’s not working blank screen with the loader that is not accessible
Hello @yash3114!
Please check the console (CTRL+ right click -> Inspect) while you see this: https://app.screencast.com/8pA3TW7RG0GCU
Do you encounter any errors there?
Thank you!
yes
check this https://app.screencast.com/FprqQdwCqsRsl
Hello @yash3114!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Done but same issue persist https://app.screencast.com/oEIEHknQ30fM9
Yes, theme and plugins are updated but WordPress version i am using is 5.6
Hello any update?
Hello @yash3114!
Please update WordPress to the latest version and check if the problems are still there. Check that the PHP version is at least 7.4.
Thank you!
but i have check your documentation you guys have mentioned that version support starts from 5.3 it is 5.6 and my php version is 7.4
Hello @yash3114!
When I check your websites, I can see the headers. So, for sure, you use some caching tools. Please ask your host provider to check in on your server about some caching tools, object cache, or some security tool that can block the tagdiv composer. Also, I can see you use a lot of ads.
If your PHP version is 7.4, then it is okay.
Thank you!
I uninstalled the pre-built website and reinstalled it. That’s why the header is showing, and the div composer is working. However, I’ve been facing this issue for the past two weeks. I need a proper solution
Hello @yash3114!
How can you recreate the issue again?
Thank you!
Well if it happens again I will let you know, right now its working if it happens again, we need a proper solution from your side because it is difficult for me to create them again and again same website from scratch
Hello @yash3114!
Sure. It could be possible that the plugins were not fully updated or that some template installations haven’t been successfully completed.
Thank you!
