I just installed NewsMag theme to our company website and the entire site went blank. I understand that I need to configure it but when I login to the dashboard goes blank. I can’t configure anything or even go back to previous theme.
What can I do please?
There are over 3,000 posts on the site.
I don’t want to lose my job, please help me out.
Hello ALM2000,
Please do not panic! Notice that in our new theme update we have released the page builder TD Composer which do not properly works with the Visual Composer when both are active. For more information about how you can properly use our page builder and how you can make the transitions between this two-page builder, please check the following guides here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ Also, please notice that our page builder has not been designed to be used for post pages but only for pages.
Hope this helps and let us know how it goes!
Thanks for your understanding!
So what do I do now?
I had to hire someone who helped me revert to the old theme before I could regain access to the dashboard again.
We have over 3000 posts on the website and upon activating the theme I lose dashboard access. So how do I go about installing the theme?
I need your advice ASAP!
I just read your instructions here;
https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/.
When I try to create a new page, the tagDiv composer icon is no where to be found.
Please help, I purchased this theme because I want to use it on the site, previous themes don’t give us issues like this.
Hello ALM2000,
Please notice that the theme update should not break your website, sorry! Please check our change log here -> https://www.screencast.com/t/JCS5R2TzT because there you will see what kind of changes were made in this update. Most likely, you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues which can break your website. Try to make a full backup to your database and make a new clean install from scratch via FTP way because this is the surest method in this regard and check the results.
Also, if you cannot access your dashboard, you should contact your hosting provider, tell the problem because it is possible to be a problem from your hosting provider/firewall which blocks you to access it.
Hope this helps and let us know how it goes!
Thanks for your understanding!
It is not a theme update, this is my first installation of your theme.
I currently use News Tube and it works just fine with Visual Composer.
I purchased Newsmag because I wanted to give the site a new feel and user experience.
Kindly help me look at this issue.
I contacted my hosting provider and they said it’s not a server problem when they checked.
Please does this mean I can not use the theme on my WordPress website?
Hello ALM2000,
Notice that our theme can be used without problems but I do not know why you cannot access it. Do you have tried to make a new clean install to another sub-domain with our theme? Try to do this via FTP way and check the results. Also, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for your understanding!
