Two Related Issue regarding our Site: http://www.bizcatalyst360.com
1. Unable to Edit (our Landing Page) which was created long ago using tagDiv Composer: https://www.bizcatalyst360.com/homepage-bc360/ … Whenever we try to Edit Page with Tagdiv Composer, we get the following message in the top right corner: “Errors at columns: 3(models): 1(dom). The model does not match the content. Current state has involved an issue.”
2. Clicked on Admin/Settings/Reading & attempted to Change from the current WELCOME @360 (Home Page) to an alternative HOME PAGE. Once changed & saved, we click on Home Page and it comes up with a ‘404 Error We are very sorry for the inconvenience. It looks like you are trying to access a page that does not exist.’
We have confirmed all else/all other Pages working fine/no plug-in conflicts. The above issues appear to be specific to Theme, as confirmed by our Server Admin team.
Hello,
Maybe this issue is related to the change that you made to set an alternative Home Page.
Also, if the problem is only on homepage, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
We are very experienced WordPress users, the “beginners guide” to revisions is not useful, as this is a theme-related issue – likely related to Item #5 within your Theme Documentation here: https://forum.tagdiv.com/tagdiv-composer-not-working/
In addition to the two issues mentioned within our opening Ticket (above), we are also unable to Create New Pages with tagDiv Composer at this time.
ADMIN & CPANEL CREDENTIALS HAVE NOW BEEN SENT TO CONTACT@TAGDIV.COM – PLEASE PROCEED ASAP – THANK YOU.
We have responded to Catlin directly via email and are awaiting help to finally fix the two issues presented at the opening of our Ticket above. Please let us know if you need more information. Thank you!
Hello @dennisjpitocco!
If you sent an email, then we will take a look and reply to you as soon as possible. Please continue the discussion there.
Thank you for understanding!
