How do i fix this problem?

Posted in: Newspaper
Post count: 21

i cant figure out how to solve the problem; Could you help me?

Image 1

Image 2

Thank you!

  • This topic was modified 10 years by moor.
Post count: 23312

Hello moor,

Please provide your website URL so I can inspect it closer this behaviour so I will be able to provide a more accurate response.

Thanks for your understanding!

Post count: 21

Hi Catalin,

http://aljanub.net/

Thank you

Post count: 23312

Hello moor,

I have checked your website and I saw that you are using RTL mode for your website. Unfortunately, our theme does not have such an option for RTL mode and because it has not been designed to be used in this mode, sorry! Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Try to revert the theme to the default state, without untested plugins, clear all your caches and let us know if your problem is still there after these changes.

Thanks for your understanding!

Post count: 21

Hi Catalin,
I tried but it just doesn’t work. Please, I know that you can help me. Don’t let me down 🙁

Thank you!

Post count: 23312

Hello moor,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP and check if your problem is still there -> https://forum.tagdiv.com/how-to-update-the-theme-2/. Also, please try to use the theme without any untested plugins because these could interfere with the theme and might create a lot of unknown issues. Please keep in mind that we cannot provide RTL support because that involve custom work and this type of services are not covered by our support policy, like this -> https://forum.tagdiv.com/support-policy-2/

Thaks for your understanding!

Post count: 21

Good morning Catalin,
I have followed all of your instructions very carefully, but I still facing same problem.

Please Catalin, I know you can do it!

Thank you!

Post count: 22421

Hi,
Now your site is in maintanance mode so we cannot access it. Please try the following.
1. Create a sub-domain
2, make a fresh install of WP without rtl
3 Install the theme and visual composer only
4 Test the footer
If you still get this border on that sub-domain with no custom modification, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. If your main site has layput issues due to customization done to the theme, please remove your custom code and check again.
Thank you!

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