Hi,
Stay connected which appears on the right sidebar on every post has two values of Facebook and Youtube. Currently it is set to default to you people. I want to change it to my pages. I looked for the same in theme settings and few other places but couldn’t find settings to change it.
From where can I edit the settings for “stay connected” in travel newspaper theme?
Found it in the widgets. I added my Id’s for Facebook and Twitter. Counter is showing for Twitter but for facebook it’s showing 0. I have more than 11,000 fans on that page. Clicking there takes me to correct page so I entered ID correctly. How to fix that thing?
Hello satyenhacks,
In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.
1) Please make sure you have the latest theme version: 6.7 If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.
Hope this helps!
Thank you for the message!
Hi,
Same issue here. Facebook fans:0. I’ve cheked all the parameters (latest theme and plugins versions) and they are correct…
Hello gic,
I saw the email that you have solved the problem with Social Counter (Facebook). Thank you, that you have announced this. On the future, when you have other problem with the theme, please make your own topic and write to us in it.
Thank you for the message!
