Dear team,
I have Newspaper on 3 sites. On 2 of them the html editor of the Composer does not work anymore. E.g. in “text with title” or in “column text” modules (but same for any module including text editing), if I click on the content edit button, it starts with a loading loop and it is not possible to edit the contents.
See screenshots for details:
-https://1drv.ms/u/s!AundnxhWOGGAh71SlBz_UqysWUWHRg?e=vIpoo7
-https://1drv.ms/u/s!AundnxhWOGGAh71Tbir4eIOmGtwTGQ?e=PMsMXw
-https://1drv.ms/u/s!AundnxhWOGGAh71Kz9wUWPAv8-RS9g?e=4h0Obn
-https://1drv.ms/u/s!AundnxhWOGGAh71Ra6IJVF8U0hM1KQ?e=152CXD
Looking forward to hearing from you,
thank you,
regards
Pietro
I have exactly the same issue on my website.
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Dear Vlad,
thank you for the information.
Please find here the sceenshot of system status: it seems to be all correct.
https://tinyurl.com/y2grn9bw
I already tried to deactivate all the plugins, but this did not solve the issue.
I also cancelled Composer, Standard Pack, Library and cleared cache (Hummingbird pro by WPMUDEV in use).
I am not sure about this, but it might be possible that the issue rised with the update to 10.3.7.
This is issue can be observed on 2 out of 3 site where I have Newspaper installed:
1) osdife.org ->not working (hosted by OVH)
2) studiolaquilone.it ->not working (hosted by Ionos)
3) ilcaffegeopolitico.net ->working (hosted by WPMUDEV)
I did several checks to understand issues reported by browser inspection panel, and so far I can see that the problem should be with td-composer/legacy/Newspaper/js/td_wp_admin.min.js, but unfortunately I have no technical know how to go in deth.
I would kindly ask for your support as, above all on osdife.org, I cannot publish the new website if I do not fix this.
Lookind forward to hearing from you,
thank you,
regards
Pietro
Hello !
Please set your memory limit to the recommended size: https://prnt.sc/vfzjes Follow our guide here: https://forum.tagdiv.com/requirements-for-newspaper/ and accomplish all the requirements.
Let us know the result !
Thank you !
Hi,
I have checked the memory limit on my website (jakaoferta.pl) and is currently 256 MB, but this didn’t help. Would you have other suggestions?
Piotr
I have had a similar issue, in my case the Rocket Loader plugin on my cloudflare account was causing it, as soon as I disabled it everything worked fine again.
Thank you for your input. However, I don’t use the plugin you mentioned.
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
