I am trying to edit the theme but am receiving an error I can't fix

Posted in: Newspaper
Post count: 23
weselectdresses
#357332
Jul 23, 2020 at 5:03 am

Hi support 🙂

Hope you are fine 🙂

I am trying to edit the video but am receiving an error I can’t fix. Please can you help! :))

Please see link to video.

https://www.loom.com/share/760a546050a74fcb8a73ba799b046ae5

Thank you for your help! 🙂

Paul

Post count: 35449
Calin
#357446
Jul 23, 2020 at 2:36 pm

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and credentials. We will take a look to this problem and we’ll try to fix it. Include a link to this topic in the email.

Let me know the results!
Thank you!

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