I can't upload the favicon or logo in the mobile version to the theme

Posted in: Newspaper
Post count: 15

Greetings!

Since several weeks, I can’t use basic theme options to upload image files such as favicon or logo for webpage via Newspaper theme panel. The theme gets stuck in a loop.

The column text option doesn’t work on page creation either… The theme gets stuck in a loop…

I’ve already done all the theme updates and the license is assigned.

Post count: 27744

Hello,

Please let me know if you have the latest version of the theme 11.5.1, if not, please update the theme.
A fix has been introduced for “column text and text with title” with the latest version of WordPress 6.0
Also, the settings from the theme panel are saved? if not, then please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and try the suggestions.

Thank you!

Post count: 15

Greetings Anamaria!

Yes, I have installed de 11.5.1 version.

I can’t save the settings of the theme panel because it gets stuck in a kind of loop.

I try to save but it doesn’t do anything… Something similar happens when I use the column text and text with title option, it just gets stuck and doesn’t open the editor.

I am trying the solutions you sent me but none have worked so far.

Post count: 27744

Hi,

Did you check the console when you hit the save settings button? please provide a video.

Thank you!

Post count: 15
Post count: 27744

Hi,

Please check like this the console -> https://www.screencast.com/t/vUx2xjdB

Thank you!

Post count: 15
Post count: 27744

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Post count: 15

Very thanks!

Viewing 9 posts - 1 through 9 (of 9 total)
The forum ‘Newspaper’ is closed to new topics and replies.