I think the look of my website front page has changed after the update

Posted in: Newspaper
Post count: 136

So if I understand correctly you will add something in that map or delete something or change something? Then the website will act normal.

But what must I do with this map after the update? I don’t like the fact that you mess around and me giving my passwords, just fix your mess now?????

Just roll the update now?

Post count: 136

Please just give an answer when the ”update” is done so my website works normal for what I have paid MONEY.

Post count: 35449

Hi,

I do not know the date when the update will be released.
Is not need to provide your passwords, you can create a new user with admin role, and you can delete that user after we make the fix in theme.

Please notice that your support period expired -> https://www.screencast.com/t/dwBzwyI27Kp I suggest you extend your support if you still need our help with your website.

Thank you for your understanding!

Post count: 136

I just created a new user with admin role and will send the username and password through e-mail now. But what about cPanel?? Still need that too? What about the password with that?

Please notice that your support period expired -> https://www.screencast.com/t/dwBzwyI27Kp I suggest you extend your support if you still need our help with your website.

I don’t need to be in this forum for ”other things”. You ”weird” guys decided to create your own pagebuilder. You guys decided to keep it functional with WPBakery. You guys decided to nót add every function that WPBakery has to your own pagebuilder so I can remake it and only use 1 pagebuilder, which would be yours. You guys decided to tell me that both pagebuilders are perfectly fine to use together as lons as the same pagebuilder is not being used on a single page. PLUS every freaking update the website breaks. I bough this theme with wpbakery and nót your beta own pagebuilder and use me as a labrat to test it on.

To make my point short, I want help when the theme breaks down because of something which is not my fault or something which you guys added/changed/deleted after I bough this theme (like your own pagebuilder).

Post count: 136

you also havent answered this question:
So if I understand correctly you will add something in that map or delete something or change something? Then the website will act normal.

But what must I do with this map after the update?
Because the website should be normal after the update, but then you have already changed/added/deleted something in this map manually.

Also to add my point earlier about help when the website breaks down because of something which is not my fault or something which you guys added/changed/deleted after I bough this theme…..This kind of topics I do not enjoy, but do need because of your theme…just saying

Post count: 35449

Hi,

I think that this problem can be fix without access to cPanel, if it will be necessary you’ll be ask of it on email.

We are sorry that there is a bug in our theme regarding the problem with single image, and we’ll provide you support for this time to fix the problem. In the future, if you want to receive any support, you will need to extend it, please check envato Item Support Policy -> https://themeforest.net/page/item_support_policy

Thank you for your understanding!

Post count: 136

It seems once I deactivate your plugins by renaming the plugins folder manually we can access wp-admin but the login credentials still come back as invalid. We cannot login to your site. Sorry.
https://www.screencast.com/t/lZDm4GMvqs

Thanks
Bogdan B

Post count: 136

What? I can log in perfectly on back end WordPress and Cpanel?????

What are you even saying with this: We cannot login to your site. Sorry.

That’s it? You guys mess up your own theme and completely mess up my website after multiple days denying something is wrong with it. now you just say sorry and move on?

Come with a solution instead of saying sorry!!!! MY website is broken for f*cking weeks now for god sake and you even want me to pay you money for this ”’help” after creating this mess.

You ACTUALLY want me to pay you guys so you can fuck up my whole website and then not even help. Bravo. I’m impressed. Hat off, seriously. The amount of fucks you give is mind bobbling. Respect.

Post count: 35449

Hi,

Please replay via email and also, please provide via email the correct/working admin login to can login to your WordPress.

Thank you for your understanding and sorry for inconvenience!

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