I try to import a section from the cloud, for newsletter subscription.
I get only the image and the background and not the form part.
Why is that?
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Didn’t fix it.
I am using the child theme that I got with the downloaded theme, removing the child theme didn’t fix it.
I still get half of the block, only the text part – the form and button dont get imported to the new block.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hey Vlad,
I sent you the details but it’s look like the email support doesn’t read the emails that I send.
I still can’t import newsletter sections to my post template.
Hello !
They will reply as soon as possible !
Please note that at the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
