Hi,
our instagram feeed on the page https://kisiselmarkaokulu.com/etkinlikler/ doesnt work anymore,
instagram feed field on the page show the following error mesage :
“InstagramInstagram data error: The data could not be retrived using the kisiselmarkaokulu_ Instagram ID. If you own this account, please connect to it in Theme’s Panel Social Networks > Instagram Account Access Configuration section.”
When we try to connect with API from the settings we have the following message :
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Thanks in advance for your help
Seyfettin
Hi seyfigo,
We try to find another way to display the Instagram feeds, but it can take some time until our developers will find the right way to do this.
Thank you for your understanding
Hi Calin:
What is yout time estimation about when this issue is going to be fixed?
Thanks in advance for your reply and support.
Regards.
Hi XMM15,
This is not a theme issue, these are changes for the right to access the Instagram api, therefore our developers need to find a new way to access again the Instagram api, or to implement a new Instagram.
Thank you for your understanding!
Actually it is a theme issue, you advertise that you have Instagram integration and you even showcase it in your demo’s but you are smart enough not to have it link to an actual instagram account. New buyers are unaware about this which is false advertising because currently it doesn’t work. Some bigger instagram plugin providers, like Smash Balloon, have already made the change and they are up and running again and they made a clear announcement about the issue and current limitations: https://smashballoon.com/instagram-api-changes-march-2-2020/.
Hi Carlin:
It may not be the theme itself, but it comes with the theme and it is also developed for your company. Anyway, I am not blaming or pointing fingers, I am just asking for a timeframe regarding when do you think it will be fix, nothing else.
Looking forward for your reply.
Regards.
Hi,
I just made a request to developers team to provide a deadline for the fix for Instagram problem. When I will get the response I will post it here.
Thank you for your understanding!
Dear Calin:
Could you tell me, if this issue has been already fixed?.
Looking forward for your reply.
Thanks and regards.
Hi XMM15,
Yes, the problem with Instagram was fixed in Newspaper v10.3.6 and if you are using WordPress v5.5 make sure that you are using last version of Newspaper v10.3.6.1, also for Instagram, make sure that you remove the account from theme panel and you insert it again, after that clear all cache and check the Instagram feeds.
Thank you!
I’m convinced it’s just never going to show up on my website again. I have followed all of the instructions above, again and again đ Deleted brewers and WordPress cache, reconnect, I get the message it will expire in 60 days, I save settings, delete browser and WordPress cache again, and nothing đ tallahasseefoodies.com
Hi JKLFab, please send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email and we’ll check the problem with the Instagram feeds.
Thank you!
Hi need help Cloud Library is not working on my site. Invalid reply from server endpoint. Showing this error.
Hi sidchhaya,
Usually the âInvalid reply from server endpoint errorâ is caused by insufficient WP_Memory_limit, if youâll set it to 256M, it should work .
Also make sure that all theme settings are as in our guide ->
â https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http, also make sure that you have a good connection to internet.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
