Instagram connected account does not save

Posted in: Newspaper
Post count: 3
packlondon
#361478
Aug 20, 2020 at 11:18 am

I have tried to connect my account numerous times; each time, after going through the connection process and saving the settings, the connected account disappears. I have cleared the cache & tried different browsers & different accounts, without success. The strange thing is it was working the other day, and the only thing that has changed is that I tried to connect a different account. Thanks

Post count: 18283
Vlad S
#361526
Aug 20, 2020 at 1:50 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 3
packlondon
#361758
Aug 21, 2020 at 5:13 pm

Yes, you are correct, the issue is a conflict with one of our plugins. Thanks

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