Hello,
we installed your wonderful theme on our website https://skutrmagazin.cz/ and we have been using it for some time. Since the first day however, the Instagram counter does not work.
Today we tried to update all the plugins, WP core and the theme to the latest versions, the counter still shows zero however. For this reason we are showing a fixed number of the followers. We would prefer this number to update automatically like the Facebook one (which works fine).
The problem is both with TagDiv composer and Social counter widget.
Thank you for your help.
Lukas
Hi,
I just checked your website and now the Instagram is working -> https://i.imgur.com/6oGFPvS.png I think that is the fix count, please make sure that you have connected an account for Instagram as in our documentation from here -> https://forum.tagdiv.com/instagram-widget/ clear all cache and check again.
Let me know the results!
Thank you!
Hello Calin,
I tried to connect the Instagram account as you suggested, but the counter still does not work even after I purged cache. I removed the fixed count so you can see the zero there.
I really have no idea where the problem is.
Any other solution?
Thank you for you time.
Can you help please?
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !
Thank you !
