Instagram feed

Posted in: Newspaper
Post count: 15
jewanda
#177169
Jun 6, 2017 at 10:44 pm

Hello,
My footer Instagram feed cant’s seem to update itself. ALthought is is on Instagram.
I deactivated and activated. Nothing. Still stuck to may 27th.
thanks for your response.

Post count: 23312
Catalin
#177252
Jun 7, 2017 at 11:06 am

Hello jewanda,

Do you have updated the theme to the latest version? If not, I recommend you to do this via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Then, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Post count: 15
jewanda
#177724
Jun 9, 2017 at 8:33 pm

Hello,
Yes of course, I updated to the latest version, all these issues came after the update. I will try to purge. How or where do I do that please ?
Thanks in advance.

Post count: 15
jewanda
#177841
Jun 11, 2017 at 6:49 pm

Hello, how do I know if I use a CDN ? I’m not sure I do.

Thank you

Post count: 20688
Simion C.
#177998
Jun 12, 2017 at 1:51 pm

Hi,

Try it like this. Remove your Instagram Id and disable the feature in the theme panel. Deactivate all your plugins except the ones provided in the theme package. Then clear the cache if you have any caching installed on the website. Also check with hosting if there is a server cache and clear that as well.
Then configure the Instagram again and see if the data is refreshed. Trying your Instagram Id on my install it seems to work properly
– https://www.screencast.com/t/Lf3OZ6vgX

Thanks

Post count: 15
jewanda
#178630
Jun 15, 2017 at 11:39 am

Hi,
Ok then I will do that and let you know !
thank you !

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