Instagram followers not updating in Social Counter

Hi,

I have tested your Instagram ID and everything seems to be in order – https://www.screencast.com/t/vhIciLyXw – https://www.screencast.com/t/4xjVZQfFYbs
Try entering your Instagram ID again like suggested, clear any caching you have installed, and check again.
Please note that in some cases there could be some delay for the data to synchronize, so you may need to wait a little time.

Thanks

Hi,

Please make sure you have the latest version of the social counter plugin, provided in the theme package. Enter just the Instagram user ID as shown in the previous reply – https://www.screencast.com/t/C1k7axsis2 disable all your plugins except Visual composer and the social counter, switch to the main theme if you are using a child theme, clear your cache again then check to see if it works properly. After you have done all these things, there should not be a reason for the social counter to not work properly, because it seems to work as intended on my end – https://www.screencast.com/t/gvmBGYzz

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information so we can investigate this issue. Also paste a link to this topic for identification purposes.

Thanks

Hi,

@zetacomunicacion Please make sure you have the latest version of the social counter plugin provided with theme package and also Visual composer. After you update these plugins, try deactivating all other plugins, clear any installed cache (very important) and check to see if the problem is resolved. Here is a guide to help you update Visual composer
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks