Hi,
My instagram footer is not working suddenly and not showing any pictures from my instagram account.
Please advice
Hello !
Please make sure that your instagram is properly connected in Theme panel – Footer – instagram.
Thank you !
Hi Vlad,
The instagram is connected properly. I had also connected it to the social account in Theme Panel
you can check here for more info
Hi tbs10,
If you are using Newspaper v10.3.6, please disable and delete tagDiv Composer, after that reinstall it from Newspaper > plugin, after that remove the Instagram account from theme panel and re-connect to it, also do not forget to set a new api key for Instagram using our guide from here -> https://forum.tagdiv.com/instagram-widget/ (practicaly, you need o remove the cache and rest like for first time the Instagram account and api key in theme panel).
Let me know the results!
Hi Calin,
Just followed the steps but it doesn’t work yet.
When connecting with instagram via the theme panel there is now mentioned that the connected account will expire in 60 days.
I am wondring if there any additional support?
Hi ariextreme, that is right, if you get the connected account will expire in 60 days means that you set the Instagram api correctly, because since Instagram remove the access to feeds api now you can get access to theme only for a limited period, after that you’ll need to set a new Instagram id and so on…
If there is still a problem, let me know!
Have a nice weekend!
Hi Calin,
We still have the issue. I purged the cache, went incognito and tried another browser but without succes. You can have a look yourself. https://kitesurfpro.nl
Please let me know if you have more advise. The instagram element I would not prefer to loose.
Suddenly it started to work overnight. Fingers crossed now 😉
same here, I followed the steps and still have issue too
Hi tbs10,
Make sure that you are using the last version of newspaper (v10.3.6) and make sure that you rested the Instagram id in theme panel, this must look like this -> https://i.imgur.com/X7KNSjy.png
Let me know the results!
Hi Calin,
It is using the latest version and instagram is setup correctly, you can view the screenshot for the info.
Hi tbs10,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
ok will do so
Already emailed
Hi tbs10, is look that the problem was fixed -> https://i.imgur.com/2ZKKHrw.jpg
Have a nice day!
Hi! My instagram is connected properly – i checked everything twice, but still not showing any pictures in the feed above the footer on desktop view (PC). I have installed the new update to the theme “Newsmag”.
Hi Miach, if you have the last version of Newsmag theme, please remove the Instagram account from theme panel and disconnect from theme panel Instagram, after that connect again and make sure that you clear all cache.
Let me know the results!
Hi Calin,
Thank you for the help.
Can I know what did you actually do as I have another site is also having same issue.
Hi tbs10, I think that on that website the problem was some old cache. When i checked your website this already display correctly the Instagram feeds.
Normal what you can do is to remove the Instagram account from theme panel, clear all cache and add it again, after that clear again the cache and this should start to work.
If there is still a problem, you can sand us an email and we’ll check the problem.
Thank you!
Hi Calin,
Thanks for the advice
