Instagram in footer error

Posted in: Newspaper
Post count: 15
Anne
#438775
Apr 13, 2022 at 10:15 am

Hi, I use a footer template, and has added instagram to it. And it shows this error code:
“Instagram GalleryBlock Render failed – no data received, please check the Instagram ID or connect & configure your Instagram Personal or a Business Account.”

I have connected the instagramaccount, but it is a creator account, can that be the issue?

Post count: 35449
Calin
#438828
Apr 13, 2022 at 5:03 pm

Hi,
If that Instagram widget it was set using tagDiv Composer then should work with both -> Business or Creator Instagram account, but if is a element from the footer template (standard template) then you need to use the Personal Account -> https://forum.tagdiv.com/instagram-widget/
Thank you!

Post count: 15
Anne
#438870
Apr 13, 2022 at 10:20 pm

So, i feel a bit silly now, but: The issue was actually that I had added the element, but not noticed that I had to manually change a setting under the instagram tab to choose my account. Because i had added the account in Theme Manager I thought that went automatic ? sorry!

Post count: 35449
Calin
#438916
Apr 14, 2022 at 9:48 am

Hi,
No problem could happen to anyone, good that the problem was finally solved!
Have a nice day!

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