Hello,
as I read here:
https://forum.tagdiv.com/topic/social-counts-are-incorrect-in-tagdiv-social-counter-latest-version/
there are some problems with your Instagram Element.
I dont want to disable and delete the tgaDiv Composer and tagDiv Social Counter, because it is a Live-Site.
What to do now?
Thank you for Feedback
Bernd
Hi,
The most simple solution is to use the option of fix count from the social counter https://i.imgur.com/VSeI4Iw.png
Thank you!
Hi Calin,
I am talking about the Instagram Element with images.
What to do here?
Thank you!
Bernd
Hi Bernd,
To use the Instagram widget, you need to have a business account – https://i.imgur.com/3MiYF98.png in the theme panel – https://i.imgur.com/0GCw9rE.png – https://forum.tagdiv.com/instagram-widget/
Thank you!
Hi Calin,
of course I have a business account and the Instagram widget is working.
BUT: the number of followers on the website https://www.ibiza-heute.de/ (5691) is different when I look at the instagram profile https://www.instagram.com/ibiza_heute/ (6273)
What to do?
Thank you
Bernd
Hi Bernd,
The last thing you can try is to go to Newspaper > System Status, scroll down to WP_DEBUG, and click on the text several times until a new section appears below. From the hidden menu, click the Clear buttons to remove the old data.
Thank you!
Hi Carlin,
I clicked on the Text”WP_DEBUG” and zhis appears, but there is no “Clear buttons”.
Hi,
Please click on “clear the….: buttons – https://i.imgur.com/2o7GaY3.png
Thank you!
Hi,
I did what you said, but it is the same as before…
What to do?
Thank you
Hi,
If the number is the same as before, the only remaining solution is to try disabling, deleting, and reinstalling the theme plugins. This should take no more than five minutes, but if the previous solution didn’t work, it’s possible that this one may not work either.
Thank you!
