We are often watching Internal Error 500 when using the following theme with our wordpress installation.
Most of the pre-requisites to run this theme with our wordpress has been configured and setup but the theme is not stable.
Especially when we are trying to change to different pre-built website templates we are facing this issue.
Kindly suggest
Hi tnbc,
The theme requirements are set like in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ ? Please double the wp memory limit (512MB) and also please make some tests using only tagDiv plugins to see if the problem persist.
If you want you can also try the steps from those guides:
-> https://themeisle.com/blog/wordpress-internal-server-error-fix/
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Thank you!
Hi Calin,
Thanks for your reply and understanding on this, however the issue is still persisting, I’ve checked the pre-requisites completely and everything seems perfect and right for us. Please review the following system status and detailed status in the link
If you wish we can create you a sample user name/pass for you to login and check into our system.
I’ve also increased the WP Memory limit to 512M in wordpress.cnfg file.
Still we see the error.
How do we resolve this?
Hi,
I understand the situation. Can you please make one more test? Please set php version to 7.4 and make a test using only tagDiv plugins. There were users that reported problems with php 8.
Also, please try this guide -> https://themeisle.com/blog/wordpress-internal-server-error-fix/
Let me know the results!
Thank you!
We have been throughly testing but could not see as the internal 500 does not specifically say what the error is. This being said, I was checking every pluggin and I found when we deactivate the tagDiv composer and tagDiv Cloud Library then we see the the error is gone but the site is breaking down.
We think some issue is with this two pluggin or some other pluggins
Our site has only the tagDiv pluggins and Yoast SEO pluggin
Calin,
Further to your advice, I’ve checked with the PHP version 7.4. In fact the site is now on PHP 7.4 but the issue is still there
Hello!
We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi Bettina,
As requested, I’ve created the credentials and sent you the same over email, please check them and let me know what you see.
Regards
tnbc
Hello!
If you sent an email, then we will take a look and reply to you as soon as possible.
Thank you!
Hi Bettina
Do we have any updates on the following issue?
Hello!
We will investigate the issue and let you know via email.
Thank you for understanding!
Thank you for your reply,
Can you please tell me an estimated time by which we can expect solution
I was able to create and import and edit the “base store” template from the cloud samples, but I was done with editing the template is not displaying on my default store page as defined in the template. Please, how can I set the template created to the store page?
This is the link to my template
https://cardinapointsolutions.com.ng/tdb_templates/woo-shop-base-template-shop-audio-4/
This is the link to my store page
https://cardinapointsolutions.com.ng/shop/
Thanks
Hello!
@tnbc I’ve just replied to you via email, please check and let’s continue the discussion there.
@cardinapoints You can assign the template in the theme panel : https://prnt.sc/GLo9N1fiXQSv
Thank you!
Thanks, it works like magic
