Dear Support Team,
we are using the Theme on a main installation and 2 subdomains.
Everything was running fine until this morning. There were NO updates of plugins or the theme! It just appeared the internal server error on all 3 installations (same server).
If the maintenance mode switched on, everything works fine. Another theme works fine too as well as the Tag Div mobile theme.
What we already did:
Checking for Corrupt .htaccess File –> NOPE
Increasing the PHP Memory Limit –> Should be fine
Deactivate all Plugins –> Doesn’t help
Re-uploading Core Files –> Wp-inclues and wp-admin –> Doesn’t work
Contact Provider –> Said the theme must be the problem
Reinstalling the theme –> Doesn’t help
Switched the theme and everything was running fine!
We are slowly desperating about this issue.
Domain: hubsociety.co –> in maintenance / thai.hubsociety.co –> live (docents work only mobile running fine) / ph.hubsociety.co –> in maintenance
We are looking forward to hear from you soon!
Best,
Armin
Now it works again. But we did no change anything. Is the problem the provideR?
Hi
An internal server error it’s not caused by the theme, it’s rather related with a server misconfiguration. Please make sure that your server meet the requirements specified in our documentation: https://forum.tagdiv.com/requirements-for-newspaper/ also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/ You can als check this link, it may help: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Thanks!
All requirements are fine…
Now it works again. I think the problem was on server side. But why the mobile theme was running well? Also if we switched to another theme everything was ok.
Only the Newspaper7 Desktops Theme did not work…
Best,
Armin
Hi
The main theme requires more resources from server that’s why is very important that the requirements specified in our documentation to be met.
Thanks!
