When trying to use the cloud templates, I get a “invalid reply from server endpoint”.
Hi,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
did they fix the issue for you? i see a lot of people with the same error but not hearing if it’s been resolved. mine hasn’t been yet.
Hi,
My colleagues from email will fix the problem, sorry for the the answer, we work from Monday – Friday:
8:00 AM – 17:00 PM
Thank you for your understanding!
Hi Warlockjmn,
If all the settings are made as in our guide from here – https://forum.tagdiv.com/requirements-for-newspaper/ and the problem persists
please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
I think we’re in the same boat. We’ve met every requirement and yet we still can’t access the cloud template. $70 for a product that thousands of people use and wondering why it doesn’t work…and wondering if we’re going to have to pay hundreds of dollars to figure it out.
Hi hin7177,
Why to pay hundreds of dollars to figure it out, if you have a valid support period then we’ll check the problem and try to fix it. Please send use an email and will take a look to this problem.
Thank you!
