My site is getting a following error “Invalid reply from server endpoint” when i am trying to do some changes. Someone is helping me and they said it’s theme issue. Please see the image
Guidelinehub.com
I am using Newspaper theme Journal layout.
How to fix this?
Hello,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
Our developer said that they tried everything you recommended but it did not work. What can we do next?
Please give us proper solution because this issue occurs again and again. It can also affect our website in future as well.
I think you should login to our account and try to fix it yourself.
Hello,
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
i have issue since yesterday.
till yet worked very fine. now i cant use cloud template.
Hello @imtiyaz5,
Please provide the details requested above by email at contact@tagdiv.com
The problem can also occur due to the bandwidth.
Thank you!
i sent email but still no replay.
Hi,
Please be patient! We will try to reply and help you as soon as possible!
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 5:00 PM
Thank you for understanding!
Hi,
Experiencing same error, Is there any solution ?
the issue is occuring due to timeout at 50 sec
Thank you
Hello,
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
I have the same issue. I’ve been dealing with it for several weeks now. Enough of us are experiencing the issue that it’s obviously a bug with your system.
I have the same issue too. I have entirely followed your guide regarding update php.ini .htacess and wp-config.php and nothing changed. I have even try to put twice more memory allowed (512 instead of 256) and still the same issue.
The problem doesn’t even come when trying to load all template. I’m trying to access it from where you advise it https://imgur.com/2F6MhfI
If you need to access my account, you already have all my credential by mail.
Done (on hour ago, I forgot to send you the message here)
Hi,
We will investigate.
Have a great day!
Hello
I’m having problems with the “newspaper” theme, I can’t access the designs in the cloud.
It gives me this message: “An issue has been encountered while trying to validate your license key”
Just buy the license key.
I look forward to your help.
Hello,
This can be if, at that moment there were more requests to our server; please try a few times.
Thank you!
