Hi,
I have an iOS bookmarklet logo for each dimension but when I try to add the website on my iphone it doesn’t work.
Please help!
All the best
Thomas
Hello,
Please check if you don’t have a plugin conflict.
Also, please send a link to your website to investigate the problem.
Thank you!
Hi,
We do not have a plugin conflict.
When trying to add the site on a phone home screen we only get a screenshot of the homepage not our logo.
The site is
http://www.multippl.com
To access the site please enter the following credentials
(Please edit out after you enter the site)
All the best
Thomas
Hello,
I made a test on iPhone and seems to works => https://www.screencast.com/t/OSHmOZoh
Thank you!
Hi,
As I mentioned above – “When trying to add the site on a phone home screen we only get a screenshot of the homepage not our logo.”
We want to have the logo as the bookmarklet. Please see attached
https://paste.pics/CED80
Why does this above^ not show?
All the best
Thomas
Hello,
I did a new test and seems if save on the home screen the bookmarklet not appear.
We need to take a look, so please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hi I have the same problem, what was the solution in this case?
thx
farsgryde.dk
is this what you need?
Hello,
Please make sure you set the iOS Bookmarklet like in this document -> https://forum.tagdiv.com/logo-favicon/
Thank you!
Hi, yes I have done that it is not workin. Can I sent you a screenshot somehow?
H,
Yes please! Some screenshots or a screen record will help!
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Thank you!
thx, cant i sent it to an email?
Hi,
Yes, you can contact us via email.
Thank you!
OK thx…what email adress should I sent the screenshot to, and what reference should I include?
Hello @FrankGeppert!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Thx, but I am out of support. So I believe, that you cant help this way … right? I have set up everything correctly using the guidelines. What is normally causing this issue? for instance in the case above from the other user in the thread?
thx Frank
Hello @frankgeppert!
We can take a look to investigate the issue and let you know what you can do next. It is possible to be a different issue, so let us check the issue.
Thank you!
