HI Members,
Whenever I am logged in to the WordPress admin and can see all the data on homepage which has news posts and also can access the posts in certain categories.
But whenever I try to see the same content while using incognito or different browsers it doesn’t show anything. I have tried flushing the cache and what not. Please advise on what can be done.
Screenshots When Logged in:
Screenshots When I used different browser or incognito or different systems:
Even on homepage the content is different.
Hello,
This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.
Thank you!
I am not currently using any cache plugins. Instead, I am using EasyWP, which is a managed WordPress hosting service provided by Namecheap. They have their own cache plugin, which may be causing some issues.
In addition, I am also using Cloudflare for my website. Despite flushing the cache multiple times over the past few days, the issue still persists.
Hi,
Please ask the host, if this plugin has an object cache. Maybe this plugin with the theme.
Thank you!
Hi Anamaria,
Ask Hot? who’s hot?
Hi Anamaria,
Just an update; I have tried everything possible at my end and namecheap’s support has tried all the options from reinstalling, backups, flushing server level cache, removing from cloudflare, bypassing cache and what not but couldn’t achieve what we wanted to.
They are very much certain that there is something messed up within the setting of the theme. Please suggest what needs to be checked and fixed.
Hi,
I want to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
