Dear TagDiv Support Team,
I am experiencing an issue with the Newspaper theme. The Theme Panel is not saving changes, including translations, Custom Code, and other essential settings. Despite multiple troubleshooting attempts, the problem persists. Below is a summary of the actions I have taken:
Checked for Plugin Conflicts:
All plugins were deactivated to identify potential conflicts, but the issue remains.
File and Folder Permissions:
File and folder permissions were checked and set to 755 for folders and 644 for files.
.htaccess and PHP Configuration Adjustments:
Server limits such as max_input_vars, max_execution_time, and memory_limit were increased.
Reinstalled the Theme:
The theme was reinstalled manually to ensure no corrupted files, but the issue persists.
Despite these efforts, the Theme Panel still does not save configurations. The rest of the site works correctly, but I cannot apply important changes through the panel.
Could you please advise on additional steps or provide specific instructions to resolve this issue? If needed, I can provide temporary access to my WordPress or server for further investigation.
Thank you in advance for your support, and I look forward to your guidance.
Best regards,
Fabio
Email: fabio@dermonews.com.br
Domain: http://www.dermonews.com.br
Hi,
Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why
Thank you!
