Hello,
I am having an issue with the tagDiv composer.
I keep getting this error when i try to move to delete elements:
changeData Error: Element model id is not in $draggedElement data!
Also,whenever I try to add a new element all I see is the text describing it. For example, If I add a separator all I see is the word ‘separator’ and if I try to add a new row all I see is the word ‘row’ and not the actual element.
Thanks
I tried making a new page and it worked correctly for a time and then the same issue happened again.
Please help.
Hi,
That would suggest the composer is not working properly. First please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources according to the guide, if necessary. Check to see if the composer works as it should after doing this.
Additionally deactivate all other plugins except theme plugins as a quick test, to eliminate a plugin conflict. Try the composer again. Let us know the results.
Thanks
Thank you for the Reply Simon,
Everything is green in system status. I am also using shared hosting.
The only plugins I have turned on are Really Simple SSL, woocommerce, wp cache, yoast and Coming Soon Page & Maintenance Mode by SeedProd.
Perhaps I could try the visual composer instead? How would I go about activating it? It is installed but I do not see where I can activate it.
I have messaged your contact team for further support.
Send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also include a link to this topic in the email.
Visual composer does not need any activation, install it and use it. Ignore the activation messages, those cannot be removed from the bundled plugin version
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
