Hello,
I purchased Newspaper V 9.7.3 theme. As uploaded and enabled the theme vital elements like the “Activate theme” option or most importantly the “Theme panel” do not work. That means that I see all the options but they are freezed … I can’t select anything or save or even activate the product.
Please help!
“System status” results are in very good condition (all green). Accessing via Firefox and/or Chrome. WP verison is 5.2.2.
I see a similar topic entitled “I updated to 9.7.3 and now cannot make any changes to the theme” by user
topclimb… it seems to be related somehow.
Hi,
Thank you for purchasing our theme and also, I feel sorry if you are facing this problem. First of all, please check again and ensure that your system status is correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ and once again, you meet the requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ After these, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and also, provide the CPanel access so we can take a closer look at your setup configuration. Please provide there the link of this topic so we can quickly identify you.
Thank you for your understanding!
