Hello,
About 2 years ago, I activated my license on a 1st domain.
Recently, I created a 2nd domain on which I assigned this same license as on the 1st domain.
On this 2nd domain and from wordpress, if I leave the default permalink type, I can install prebuilt websites and have my license recognized without any problem.
From the moment I change the type of permalink, I can no longer install prebuilt websites, my license is no longer recognized from the “My license” submenu.
Why am I having this problem on this 2nd domain and not on the 1st domain? It seems to me that I can’t automatically update the theme if my license is not recognized, right ? and at the same time, I don’t want to use the default permalink type on this 2nd domain, just to get updates of theme.
On this 2nd domain, I followed the recommendations here, the system status is perfectly OK.
What are your recommendations for my theme to remain stable regardless of the type of permalink selected with an activated license on this 2nd domain ?
Thanks
Hello @androlas !
You can use a license key for one single product. You’ll need to reset the license key from every website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems. For the other websites, please consider buying another license key.
Thank you!
Hello Bettina, i’m just reset the license key from every website and I remove the theme from every website. Then, I activated the license on my new website but the license seem always not recognized, here the message in the update sub menu: “An issue has been encountered while trying to validate your license key”
by twice, I tried to reset the key on this new website and a reboot system but same problem.
The system status is OK.
Thanks for your help
Hello @androlas !
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
We will help you as soon as possible!
Thank you!
Done, email send.
Thanks
I would like to Unassign this domain: petxyclopedia.com and assign my license to http://www.dogsvets.com
Hello,
Normally you can have that license assigned on two websites at the same time, but if you give unassign and assign it to one site, and it will be active on that site, then a message appears and you have to wait to expire that time to be able to assign the license to another website.
Thank you!
Hello Anamaria,
It’s not clear to me because on 20th December Bettina tells me that it’s one license key for a single product, so I deduce a single website. And today, you tell me that we can use a license key for 2 sites. I don’t understand very well.
In any case, I followed your recommendations, namely:
– reset the license key from every website
– remove the theme (delete)
– assign the key on my new website
But despite this, my license key doesn’t work on my new site.
Can’t you deactivate my license key and just give me another one?
If not, approximately how long do I have to wait for the expiration time to make my key available again?
Do you recommend that I do a “reset key” on my new site and wait (but how long before testing again)?
Thank you
Hello,
Yes, from version 11.4.3, we added an option to assign and unassign the license. So, if you now have that message, you unassign the license from one website and assign it to another. One can be used for staging, and one for your live website.
Also, is your issue related to the permalinks? Do you have some permalinks custom?
Thank you!
Hello Anamaria,
I’m on version 12.1.1.
the “unassign” option is grayed out, I can’t click on it.
Indeed, as I said to Calin who took over the website, the problem is related to the permalink, as soon as I modify the type of permalink, my license is no longer recognized; if I return to simple permalink, the license is recognized. But I don’t want to stay in simple permalink, on my old website I had changed the type of permalink and I didn’t have this license problem. Please find me a solution!
Hi,
Please continue the discussion with my colleague via email, if you sent an email.
Thank you!
Hello,
None answer from Calin despite my email send today.
Hello,
We took a few days off to celebrate Christmas and New Year’s, so the answer will be delayed, but he will be able to look into it there.
Thank you!
