Losing functionality and design using updated theme

Posted in: Newspaper
Post count: 1

I have worked on the https://melvillemums.com.au/ site
1. First I have created a staging site for the live site
URL : https://staging5.melvillemums.com.au/
== Then I have noticed that there is already child theme was available.
== Then I have uploaded updated theme file, and active that theme.
== I lost some functionality and design.
== After that I have manually checked all the files of updated theme and old theme.
== I did not find any custom code which applied in existing theme.
== I noticed that the updated theme functionality changed itself in updated version by theme provider.
== Then I have again restored backup and removed the child theme and created child theme manually.
== Then updated the parent theme, but same issue occurred.
== After that I have found doc related to updated “Newspaper” theme
== https://forum.tagdiv.com/how-to-update-the-theme-2/
== I have followed the steps as per provided support doc.
== But still facing same issue.

Post count: 27744

Hi,

You don’t have some blocks because them come from another plugin which is why you don’t have those sections -> https://i.imgur.com/6qHp4LV.png
Also, you need to set the footer template 4 and header template 1; please make sure that you have the tagdiv standard pack plugin activated.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

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