Hi there,
I have been having issues since the update to 9.7.3, The “header-menu” didn’t get applied with the Newspaper styling at all, just a list of items when hovered on the menu -> https://nimb.ws/xKQkeN
And the mobile menu isn’t added to the website, so when the burger button is clicked the site just zooms out -> https://nimb.ws/sKT7ok
Can you help me with this issue?
Thanks
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, please provide me a link where I can inspect it.
Thank you!
Thanks, we have resolved the previous issue, but we have another issue with the site.
The main navigation menu sub-items just spin and don’t load when both the mobile theme plugin + amp plugin are active.
You can see what I mean here: https://nimb.ws/kKpdsR
Here’s what the ajax request for fetching category content returns:
I’ve investigated a bit on this issue before and I found that its because of this line in – td-composer\legacy\common\common.php file:
if ( ! td_util::is_mobile_theme() ) {
td_api_autoload::add('td_more_article_box', TDC_PATH . '/legacy/common/wp_booster/td_more_article_box.php');
add_action('wp_footer', array('td_more_article_box', 'on_wp_footer_render_box'));
}
for some reason its detecting that its viewing in mobile version and that module does not get added for ajax reqeusts.
Can you help with this issue?
ps: the site -> https://sandbox.clinicalomics.com/, passcode: tempvieweraccess123*
Thanks
Hi,
Regarding the issue, note that if you are using the old API plugin will not work anymore. You can use the new creative plugin for this purpose – https://forum.tagdiv.com/developer-info/
Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css as there are very few files left in the main theme as envato requires all functionality to be added through plugins.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello Calin
After updating to 9.8, our amp and main menus stopedd working. When we click the main menu homepage kind of zooms back and nothing appears https://pasteboard.co/IIhzG3q.jpg
Since we are on google news, clicking the menu on amp version asks to configure main menu.
Everything was smooth with 9.7.3..can you check it pleasE?
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi Calin
I have not heard from you guys for the last 18 days. I sent mail to contact@tagdiv.com.
Could you be quick about it?
Hi,
Sorry about this inconvenience, is look that your email was send in our spam.
Thank you!
