No files are showing in the media library. They can bee seen on the webspace, but not in the media library. You also can’t add a file from a post.
Thank you for your help.
Hello!
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also. Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/ . I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Currently using 10.3.9.1 of the theme with all necessary plugins activated and updated. It seems like the issue is with the td composer plugin. When its deactivated you can see the files in the media library, but of course it breaks the website.
Can the plugin be updated somehow? Or does there need to be a completely new install?
Thanks,
Hello!
The plugin you can update from Dashboard -> Plugins.
Did you check for a plugin conflict also?
Let me know the results!
Thank you!
Using the current version of the plugin and all other plugins are updated.
The, I have deactivated all plugins and reloaded one by one, with no issue until td composer is activated, then no files in media library.
Thank you
Hi,
Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
