I miss the whatsapp icon in the sharing-part? How can i fix this?
Hi
Please make sure that you’re using V 3.0 of the theme and also check the site on mobile as whatsapp icon appear only on mobile devices.
If you still can’t manage to solve this please provide your site url so I can have a closer look.
Thanks!
Hi
I’ve checked your site and whatsup button work fine now: http://screencast.com/t/IF5Fj5GGPn2k
if you still need assistance on this please provide more detail about your issue so I can inspect it closer and get back to you with a more accurate answer.
Thanks!
Hi
Thank you for your quick answer. If we run a test on the website responsivetest.net, we only see a green square without whatsapp logo.
http://responsivetest.net/#u=https://www.weertdegekste.nl/2016/06/aspergefietstocht-proef-de-lente/|640|960|2
Hopefully you can see it now.
@christixnnl thanks!
I apologize. It was a cache issue.
HI Andrei,
I’ve the same problem too, because I only see the background green square but the Whatsapp white logo is missing (please see http://screencast.com/t/H1uQ5zIPrs6W). How can I fix it?
My web site (test environment) is at http://wp-dev-ntr24-31ba64cdf656650e14f1f97f34ac243d.ntr24.tv/
Thanks in advance for any appreciated help.
Giuseppe
Hi
Please make sure that you updated the theme according with our documentation, clear all caches, purge cdn files if you’re using then test again. Make sure you do a clean update. By this I mean that you have to delete current theme’s install and upload new themes files via WordPress or via ftp: https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks!
Hi Andrei,
I’ve followed precisely your installation/updating documentation but no way, the icon still cannot be rendered. If you want, I could provide you the access credentials by private message on your email address.
Thanks a lot for any appreciated help.
Hi
Yes address us via mail at contact@tagdiv.com and provide wp-admin and ftp so we can have a closer look.
Thanks!
