Mobile Detect issues

Posted in: Newspaper
Post count: 7
JustDisney
#346878
May 17, 2020 at 12:43 am

I have the Mobile settings for USE MOBILE THEME FOR:

Mobile + AMP – selected

For some reason majority can’t see the theme correctly. It will display the mobile theme on Desktop for them no matter what and the mobile view is the desktop responsive layout. It keeps showing mobile theme noatter what.

So I have to set it to AMP till it’s sorted out.

Been trying to figure this out for 3 days now, ever since the newest update.

Never had issues before.

See for yourself here:
http://www.justdisney.co

Thanks!

Post count: 18283
Vlad S
#347122
May 18, 2020 at 4:07 pm

Hi,

When the mobile version or amp is displaying on desktop is a cache problem, we recommend to use WP Super Cache with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you are using other cache plugins please deactivate theme and make a test.
If the problem persist, let me know the settings you’ve made for WP Super Cache and the plugins you are using.

Thank you!

Post count: 7
JustDisney
#347142
May 18, 2020 at 4:44 pm

I followed all the requirements when installing this theme last year. Nothing has changed. Let me know when you want access to the site so it can be fixed. I extended my support license a couple days ago.

Sent an email with credentials.

Post count: 18283
Vlad S
#347388
May 19, 2020 at 2:47 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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