Hi,
We keep encountering an issue where our users are being prompted with this broken home page for mobile, we’ve designed a clean mobile one and for some reason, this page sometimes shows but then proceeds to switch back?
What we are being shown on mobile: https://www.awesomescreenshot.com/image/44568000?key=ff610497b1d71b55c021de9ca0450bb7
What it should look like: https://www.awesomescreenshot.com/image/44567999?key=40b22d67d534e3eb211f8422f04a6960
Connected to our landing page: https://www.awesomescreenshot.com/image/44568010?key=6f1c3a98662cf277a121ab3369eeb1f5
We’ve done everything we could, but we are unsure on why this issue keeps occurring,
We hope you can help us.
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.
Thank you!
Thank you, I will give this a try, currently we are using the hosting platform’s backend services, as you can see I have disabled the caching, it seems to have worked, will get the plugin you recommended though, thank you!
Hi,
I’m glad that is resolved.
Have a great day!
