Hi Support,
I’ve just updated to v7 from 6.6. After the update I’m getting the mobile menu display right above the main site. When in responsive mode the menu disappears and the hamburger icon doesn’t allow the mobile menu to display at all.
Be great to know if there is an update process I’ve missed? Have tried adding the mobile theme plugin but that doesn’t help either.
Look forward to a resolve.
Cheers
Hash
Hello Not Guilty,
Please ensure that you have correctly updated your theme to the latest version of it only via FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.
Thanks for your understanding!
Hi Catalin,
Thanks for the reply. I did exactly what you said and then switched on my original plugins one by one. It seems to be that there was a conflict but it’s been rectified by using this method of reactivating one by one.
I do have the mobile theme switched on now and the only problem now, is that an iframe I have on one of the pages does not load. Loads fine on ipad, but on any mobile phone it simply fails to display. The link is here. Can you tell me why phones have an issue with iframes and tablets don’t?
Hello Not Guilty,
Please keep in mind that our new mobile theme does not support the Visual Composer shortcode and therefore, all elements which have added with Visual Composer on the mobile theme will not be displayed, though. Please notice that the new mobile theme was intent to display a very simple version of the page. At the moment, you can add only text, images. For more information about our mobile theme, please consult our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ So, if you are unhappy with this mobile theme, you will simply deactivate the mobile theme plugin and the theme will be switched to the normal responsive mobile mode.
Thanks for your understanding!
Ok so the best way is to use the new Mobile Editor and add the iframe through the text editor.
that seems to have worked for now. I like the new Mobile Theme so wanted to make sure a little hack could still work.
thanks
Hash
