The mobile menu is NOT opening on my site – https://www.winnmediaskn.com/
I have already disabled all the plugin and tested it so it is not a plugin issue. Also, it seem like if you leave the site on for a long time and then try to open the mobile menu it works. I need the mobile menu to be open AT ANY TIME. Not until everything is fully loaded or user have to wait a long time. This is a standard feature on all websites to be able to open mobile menu at any time.
Please help ASAP.
I’m also having the same exact issues at https://nfldraftlounge.com
A lot of folks are having the same issue and there seem to be no solution
Hi,
I just checked your website and the mobile menu and for @navindesigns the mobile menu seems to work quite good it take like 3s it looks that in that time all needed data is loaded. So for you to make the website mobile menu faster is if you can make your website to load faster. Another solution will be to use the mobile theme plugin or the mobile page.
For @brianlamb looks that the mobile menu is not working at all, is just like something is interfering with the theme js https://i.imgur.com/Bsqv4nA.png in this case it can be a plugin conflict, so please make a test using only the theme plugins.
Thank you for your understanding!
That is not true. Please stop goving false information. It DOES NOT open after 3 seconds. I need the mobile menu to be open AT ANY TIME.
Hi navindesigns, for me it does!
This also deepens on the internet connection that you have and how fast your website it is the loading (here is a screen record https://we.tl/t-nw8ydJXNhd ). I have 500M/s so for my it take around of 3 seconds, but this don’t means that for you is not take longer or less.
Also, did you try my above suggestions? Did you try to see how is working the mobile menu using the mobile theme plugin and mobile page ?
From our tests those are faster then responsive version.
Thank you!
Thanks
I do not want the mobile theme plugin.
There is no way to always have the mobile menu open regardless if the page is fully loaded or not?
Hi,
If you do not want the mobile theme, then try the mobile page, what you need to do is to convert the pages and cloud templates to mobile pages and templates. -> https://prnt.sc/263dbqj -> https://prnt.sc/263ddw9then edit one of theme with tagDiv Composer and convert the header and footer -> https://prnt.sc/263diuk -> https://i.imgur.com/bb811mB.png
I hope this will help.
Please STOP giving me the work around and fix my problem. This is REALLY POOR SUPPORT.
I simply would like to KEEP MY SITE AS IS and fix the mobile menu so it can load at any time.
I see a lot of other users having the same problem but you guys do not want to accept that it is a known issue and try to fix it
I need to know how to proceed from here on
Hi, @navindesigns,
I don’t know how this option works for you, but it works well for me, here is a video -> https://www.screencast.com/t/GTlNKhomBy
If it works for me I can’t say it’s a general problem, especially since I checked this “problem” on your website, this may also depend on your internet connection.
Thank you!
Please do a test on safari browser on your ios device.
That is where the issue is
Thanks
Hi,
At the moment I can’t test on an IOS device, because I work remotely. I only have an Android device, but on Monday I will go to the Office and I will investigate this problem on the IOS device.
Also, if you want, we can take a look and see what could be the problem. For this please make a full backup, and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access, also include this topic in your email. We’ll check it as soon as we can.
Thank you!
I just did
Thanks in advance
Hello,
One of my colleagues will take a look at this problem and let you know what can be done.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you!
Thank you!
