Hi guys,
When I click on the ‘menu’ button on mobile the menu doesn’t show up. It moves the page back, like something needs to show up, but nothing does.
Can’t find anything to fix it…
Any help would be greatly appreciated. Thanks.
Hi,
Indeed, it seems the mobile menu is not working at all, neither is the mobile search. There are some errors in the page – https://www.screencast.com/t/GGXuax2iB
The first step would be to deactivate all plugins as a quick test, leave only theme plugins active. Next go to your cache settings and clear the cache. Then check if then issue is solved. This would help determine if a plugin is conflicting with the theme.
Thanks
Hi Simon,
I have run through and deactivated all plugins and tested it out, I even deactivated the ‘mobile’ plugin too. This did not fix the issue. It’s being incredibly ‘buggy’.
I checked it again after I sent the original issue through, some pages would load a menu, some wouldn’t. The same happens when I deactivate all plugins. Some of the pages allow a menu to load whereas others don’t. So frustrating.
Looking forward to getting this issue resolved. Thank you 🙂
Hi,
Now it seems the mobile version is displayed on desktop
– https://www.screencast.com/t/gHlhhXCyU5
Something is not functioning properly on the website.
Please try to clear the cache in the super cache settings, then deactivate it. Check if the issue is solved. If you have any hosting or server provided cache disable it. If you have entered code in theme files or custom code sections, temporarily remove it. If you use a child theme, switch to the main theme. Let us know the results.
Thanks
Having the same problem here. The mobile navigation and search refuses to work on our mobile site. And with super cache enabled I get cache’d version of the desktop on my mobile site…. this is annoying as I am not using the mobile theme but some if_mobile functions for styling….
Please help/advise.
I had enabled the mobile plugin in hopes the menu would work that way. It started working only when in a post, not from the home screen. Have completely disabled and deleted the mobile plugin now and cleared all caches. I have gone through and deactivated all the plugins that aren’t theme related and cleared cache (multiple times, just in case) and it still won’t work. It’s driving me bonkers spending hours and hours trying to fix something that should be a basic function.
@dailyfemme I would suggest a theme reinstall, there are still some javascript errors in the page. There are no errors on a default theme install or such unusual issues. Reinstall the theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Then check if the problem is solved. If it is not, please send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Also paste a link to this topic in the email.
@thebestprogrammerintheworld From what I see there is no problem accessing the mobile menu
– https://www.screencast.com/t/qGHaYdqA
– https://www.screencast.com/t/wrTqd3Dv3
The theme and mobile theme plugin are compatible with super cache, there should not be any issues when using them.
@dailyfemme I can see that you’ve partially fixed the issue. But the menu is still not working properly on the homepage. Can you please guide us here?
