Hey,
The mobile menu worked fine for the first few days, but suddenly, it kind of stopped working. I mean, sometimes it works, and sometimes it doesn’t. I have no idea why this is happening. Can you please suggest a way to solve this issue?
Website: http://www.aboutinsider.com
Thanks & Regards
G Gulati
Hi,
I checked now, and the menu works on the website, but I noticed that you use a mobile theme plugin.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Thank you so much for your prompt response.
Can you help us find a way to fix the mobile menu without using the ‘tagDiv Mobile Theme’ plugin or the ‘AMP Plugin’? We really like how our mobile site looks now and just want to sort out the menu issue. Everything else is fine.
Thanks & Regards
Hi,
I don’t recommend using amp because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp, -> https://forum.tagdiv.com/topic/amp-end-of-line/ so please also disable the mobile theme plugin.
Thank you!
Dear Anamaria,
Thank you! I am not using the “tagDiv Mobile Theme Plugin’and ‘AMP Plugin’. The issue is not yet solved. I have no idea why when we click the menu on the mobile version, it doesn’t work; instead, it compresses the website page. I mean, the page becomes smaller in size and shows a grey border on all sides.
Screenshot attached: https://imgur.com/Z8wbaPU (when we click the menu, this is how it looks)
Website: http://www.aboutinsider.com
In fact, I would also request that you try visiting the mobile version from your end.
Looking forward to hearing from you
Thanks & Regards
Hello,
I just checked, and for me the menu works well, please check the video https://we.tl/t-Abu0NNgWiA
Thank you!
Thank you, Anamaria.
I just found another issue: the mobile version is not showing the latest post on the category pages, whereas the desktop version is working fine.
For example, you can check that we posted a new post under the Business, Technology, and Politics category, but none appears on the category page on the mobile version.
For example, you will not see these posts on the category page of mobile, but they can be seen on the desktop version.
1. https://aboutinsider.com/google-ceo-sundar-pichais-path-to-near-billionaire-status/
2. https://aboutinsider.com/iran-slaps-sanctions-on-american-and-british-entities-for-backing-israel/
3. https://aboutinsider.com/binances-founder-as-the-richest-prisoner/
Can you please help with this as well?
Thanks & Regards
Hello,
I just checked, and it seems that you have checked the theme, so I can not check your issue, sorry.
Thank you!
