Hi,
The mobile menu is not working on the homepage only. We tested several iPhones and Android. It worked on 2 other iPhones we tested but not the iPhoneX and it also didn’t also work on my Samsung. The menu works on all other pages on the mobile site. Here is the site:
How do I fix this? https://mycentralfloridafamily.com/
thanks,
Hi,
Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Let us know how it goes!
Thanks for your understanding!
Hi Catalin,
I forgot to put in my post last night that I disabled all the plugins except those related to the theme and I cleared the cache as well. We are not on a CDN. The problem continued.
Yvonne
I have the same problem with this update! The mobile menu redirects to the homepage, only when I try to open it on the homepage.
This is pretty urgent.
Alastair
Hi,
Please keep in mind that I have tested your website on mobile iPhone X and Samsung Galaxy Note 8 and works as expected, as you can see here -> https://www.screencast.com/t/CUjiTjn5C8I
Thanks for the message!
Hi there, We are attaching a link to a video which shows exactly what is happening. This is using the iPhoneX (the same exact thing is happening on my android).
https://mycentralfloridafamily.com/wp-content/uploads/2019/02/IMG_3348.mov
Please review the entire video. This is a real issue that needs to be fixed. Thank you
Hi,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. After some investigations, it seems to your website loading waits by an old image which was used on a demo (7.jpg). Seems to be strange! Also, the pop-up seems to comes from your untested plugins which you were used on your website. Provide the link of this topic when you send us an email so we can further investigate it closer your setup page.
Thanks for your understanding!
Hello, i think that I have the same problem.
When I visit my site (www.espalia24.eu) with an Iphone, I see just an horrible site without the theme that I have worked in TagDiv Composer, mobile section.
If in my Iphone I select on “show desktop version”, then I can see the “mobile version” designed in TagDiv Compoder!
But this should happen automatically, right? I mean, the theme should detect a connection from a mobile device and should show the mobile theme, right?
Thank you, Borja
Hi, I have a similar problem with the mobile menu. only the home link works. https://www.intelite.se
It’s the same problem with or without mobile plugin. Please adress this asap in an update. Thanks.
Hi,
@borvazq quite unusual, the header seems to be invisible on mobile
– http://prntscr.com/mx94ch
The mobile theme and AMP is loading, the issue is with the header from what I can see. It is there but it has a white background and icon color. Check what colors are used here
– http://prntscr.com/mx9714
Try setting them to default or use a different color than white, if a white color is used. Let me know.
@blyerts I have checked the website, the menu seems to open alright
– http://prntscr.com/mx98nu
But the menu items don’t direct anywhere, the links are not valid on desktop and on mobile. What exactly are those menu items supposed to do? Have you added them properly when you created the menu, if those are pages add them as pages, if they are categories add them as categories
– http://prntscr.com/mx9arv
Thanks
Hello Simion.
No, the problem is that I don’t know where I should manage the mobile version theme. From the theme panel, everything I change does not appear in the mobile version. I just can change the site in desktop versions. The web site showed in the mobile devices is not getting manage or designed from me. This is my complain… Thank you!
Hi,
That depends, what changes are you making and where? The mobile theme uses a predefined template for posts, category pages, author pages etc. Pages will display only the content you enter in the mobile editor, as mentioned in the guide
– https://forum.tagdiv.com/the-mobile-theme/
So each page requires two versions, one for desktop and one for mobile. The homepage on mobile is also predefined, there will be a top grid with three featured posts, then the content entered in the mobile editor, then a latest articles section.
If you have more questions please let me know.
Thanks
