http://www.esl-news.com my website is working on PCs, but mobile has stopped working. Please help
Hi,
Please disable the mobile theme plugin and check after. Also, please check for a plugin coflict.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Thank you so much for the detailed response.
After I deactivated my mobile AMP plugins and used my web homepage for the mobile it worked.
My mobile page functioned beautifully for months so I wanted to get it back. After re-installing the mobile and AMP plugins except the homepage is not working, other pages are back to normal. I wonder if there is a bug of some sort. Can you please help me to fix my Mobile Home Page.
Many Thanks!
Hi,
Can you please provide some screenshots with what is not working?
Thank you!
Sorry, how to attach images here? If you use your mobile phone to access esl-news.com you can see the homepage is not working. Thanks
Hello,
I want to take a look. Please email us at contact@tagdiv.com and provide the wp-admin access.
Thank you!
Hi Anamaria, I just emailed you. Please let me know if you can access the site. Thanks
Hi,
Please don’t use blocks 1 to 25, big grid,or standard templates for header, footer, etc. Use cloud templates and flex blocks and big grids flex, as the demo was made.
The issue with the homepage was resolved after I disable the mobile theme plugin as I said to you to do.
Thank you!
The Mobile site is back to work now, thanks.
However, there are still a couple of issues on the mobile-site. 1. How do I link the about Page to the About button? 2. the categories: Business, Entertainment, Health, Sci/Tech should have 6 levels, missing Level4, Level5, Level6 for all sections.
Warm-Regards
Maybe this is the same error on my Site also. problem on opening through a mobile browser.
The problem is when I open my website through desktop browsers, it opens properly and loads properly, but when I try to direct my website link through mobile it is not open, and download some tmp files. how can I find an error?
After That when I deactivate all plugins after activating and trying to load it works properly.
and again after some hours same Issue.
maybe some bugs on the mobile slug/homepage or somewhere. because when I open through mobile other content links open but the main website link is going to download some TMP file like this image.
Hello,
I just checked, and it seems the categories are displayed https://i.imgur.com/BKz1NFS.png
Also, for mobile you use mobile theme plugin, and the content needs to be added in Mobile Editor -> https://www.screencast.com/t/xbgZG8kH
@Mero Notice media, please provide more details about your issue and what you try to download. I did a test, and this issue does not appear to force me to download a file.
Thank you!
