Hello Support Team,
I followed the instructions from the YouTube video to create my mobile page. I copied the content, added the header and footer, and checked the option for global display. In the editor, everything looks good for both tablet and mobile. After saving and clearing the cache, though, I see that the footer is broken (or looks completely different) when I check in incognito mode.
I also tested on my phone in incognito mode and noticed a footer that’s entirely different from what I see in the editor. Do you know why this might be happening and how I can fix it?
Thank you for your assistance.
Best regards,
Greg
Hello,
You have the mobile theme version now, so you can disbale the plugins to check the responsive version.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
I appreciate your response. However, I have already disabled the plugin and even deleted it completely. I followed the steps exactly as shown in the YouTube tutorial, cleared the cache multiple times, yet I am still seeing the old version from the TagDiv Compressor mobile version.
I am getting really frustrated because this issue is preventing me from making progress, and I spent 7 hours last night trying to fix it without any success.
How can I completely disable the TagDiv Compressor mobile version? I need a definitive solution to remove it entirely. Your support on this matter would be greatly appreciated.
Best regards,
Greg
Hi,
I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?
Thank you!
Hello,
Thank you for your prompt response. I have just sent an email to contact@tagdiv.com with the wp-admin access details, including the link to the topic as requested.
Best regards,
Greg
