mobile problem

Posted in: Newspaper
Post count: 33

the site is fine on desktop but on mobile the post pages appear totally white and have no content. if i use the browser to check on mobile as responsive i see the content fine in mobile layout. but if i use a actual phne it is EMPTY… please advise. it doens’t happen for the main pag… i also disabled ll plugins and it still is happneing.. please help!

if i totlaly deactivate the mobile by disabling thhe plugin the site on phone only works in sideways rotation… can this be an eASY FIX?

Post count: 11

Hello TagDiv,

I believe that I have exactly the same issue as mindfullivingnetwork.

Could you please advise asap?

Thanks

Post count: 18283

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Post count: 33

when i disable the mobile them the pages only work if the phone is in horizonal mode. that can’t be supposed to happen… most poeple hold thier phones vertically. it should display the content. i understand if it was not formatted wonderfully – thats something i could work on from my end, but it simply doens’t show any content AT ALL.. only a white screen. how can i modify this so it at least SHOWS the page if the phone is vertical and the mobile theme is disabled….

please advise ASAP :/

Post count: 33

?
really need help with this.

Post count: 18283

Hello !

Please first clear your cache. Also note that you will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

If the mobile theme is disabled then the desktop version should be displayed on your screen perfectly.

Please provide a link to your website.

Thank you !

Post count: 33

yes, i have content in the mobile editor but there is nothing shown when the phone is held vertically. the site is http://www.mindfullivingnetwork.com – it is not disabled at this moment however the other person who commented on this post is having the same issue so hopefully you can see/recreate the issue somewhere on your end? or else can u send me screenshots of a site with mobile theme disabled and then what it shows on a mobile device when held both horizontally and vertically>?

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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