Mobile screens are blank when I activate "Mobile theme plugin"

Hello,
Please provide a link to your site so I can see this blank page.
Thanks.

If the issue only appears when installing wptouch, then it is clear that the plugin is not compatible with the theme.
The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hi,

The website seems to not function correctly, shortcodes are displayed instead of the page elements
– https://www.screencast.com/t/5GHKf4VTgfvS
I would suggest deactivating all plugins except theme plugins (make sure the tagDiv composer is active).
Then check if the website is working and displaying properly. If you would like a mobile version of the website, you could use the mobile theme plugin included in the theme package
– https://forum.tagdiv.com/the-mobile-theme/
This will present a lighter alternative to the desktop version. However it is not required, the main theme is fully responsive and will provide good results on mobile by itself.

Thanks

Hi,

@ozgur Seems the mobile plugin is not active at the moment on the website, the default responsive version is displayed on mobile
– https://www.screencast.com/t/iKQJSKorM
When you activate the mobile plugin, a different and lighter version of the website will be displayed instead. Here you can find more about how it works
– https://forum.tagdiv.com/the-mobile-theme/

Thanks

Hi,

@ozgur Please send us an email at contact@tagdiv.com and provide admin login information. We will take a look at the issue. Also paste a link to this topic in the email.

Thanks