Hi,
We are experiencing issues everytime we activate the TagDivi Mobile Plugin. The entire site becomes the mobile website even after clearing the cache. We need to issue fixed right away for a better mobile experience.
We have deactivated it again. Our site is http://www.cbtnews.com
Hello !
This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
My Hosting provider has advised me that I’m unable to use WP super cache because we already have a built in caching that included with the service.
Do we have any workarounds?
Caching plugins
Flywheel handles caching at the server level, eliminating the need for caching plugins. Server-side caching is significantly more efficient and scalable than any plugin-based caching, as it doesn’t rely on PHP at all. This aside, caching plugins run the risk of interfering with the caching we already have in place.
In addition, plugin-based caching solutions tend to cause serious issues when used in tandem with Flywheel features that move or duplicate sites, including Blueprints, cloning, and Staging.
Examples of disallowed Caching plugins:
W3 Total Cache
WP Super Cache
Batcache
Others
Note: Some caching plugins also handle other tasks, like JavaScript and CSS file minification and concatenation. W3 Total Cache is among these, as is WP Rocket. These are tasks which are ideally handled at the site development level, but if you would prefer to use a plugin, that’s fine. We just recommend not using the caching features of the plugins and leaving that to our servers instead.
Hello !
It would be better if they can turn off their caching option because it may work slower than a plugin and that leads to this issue.
Thank you !
The mobile site is not working at all anymore and visitors seen distorted site on mobile.
Hello !
We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
