Hello guys.
Iam having serious problem after mobile theme was set up. Sometimes mobile version is showed to desktop. Sometimes it shows normal. But I think it is caused by saving the tagdiv composed homepage and cache is cleared. After some time it is again showing mobile version stretched on my screen.
Can you please help me?
Thank you
Also mobile version keep switching to responsive desktop version. Can it be caused by child theme plugin and using child theme?
Hello !
This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello Vlad.
Honestly Iam using on all my sites Fastest Cache plugin. But it made this theme corrupted in the way i posted yesterday. Used recommended Super Cache plugin and it works flawless. Great theme. Would be cool to have more Mobile theme customization in upcoming patches 🙂
You can close the thready if u are moderator. Have a nice day 🙂
Hello !
At the moment for the mobile viewport you can find the new cloud library templates. https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
We are working on a documentation as we speak and it should be available soon.
Please take a look here: https://forum.tagdiv.com/topic/mobile-themes-cloud-library-v10-3-7-update/
Thank you !
Ok cool.
But the problem with weird showing on different devices is back. Using anonymous mode in web browser sometimes showing mobile theme on desktop PC. Also setting up Adsense with automatic ads is not able since their system will scan my site and load responsive instead of mobile theme. Sometimes Adsense load mobile theme style as desktop.
What is wrong with this theme?
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
Sorry but Iam not sure to sent login to my site. Sorry for that.
Google Adsense automatic ads scanning my site. Mobile version is loaded as responsive even Iam using mobile theme. Same with Google PageSpeed Insights. Both loading and showing responsive version instead of mobile theme.
I watched my page using browser mobile simulation and it shows properly. Why Google loading my page as responsive and not showing mobile theme version?
I did get only ONE time the mobile theme visual on Google Ads settings but since then the responsive is showed only.
Or like this
https://ibb.co/sjWp7bB
I reseted WP Super cache and set it up again by the tutorial on the internet showing best possible settings.
Now I can see the page in Google Ads with proper mobile theme. But desktop is again showed as mobile version. Sometimes when I go with anonymous window it first loads the mobile version on desktop and after refresh it loads proper desktop.
Looks like your mobile theme and your recommended caching plugin have some serious problems together…
In the moment Iam writing this I tried the Google Auto Ads settings again and it again shows me the pages like I have wroten in the post above this. WTF?
Can you please explain me what Iam doing wrong?
Have a nice day
And finally.
ALL cache plugins are removed. Pure wordpress with your mobile theme and it is totally broken. Mobile theme is NOT WORKING at this state…
Hello !
Unfortunately without a proper inspection we would be only guessing what happens there and it will take ages to find a solution.
You can send us your informations using gmail confidential: https://support.google.com/a/answer/7684332?hl=en
Thank you !
Well. Since caching obviously sending different pages to devices Im gona stay for now on a responsive mobile version.
If I will in the future jump on mobile theme I will get in touch.
Thank you 🙂
