Hello. Mobile theme look changes during the say. Sometime I see different look, sometimes another one. I am sending two screenshots that you can see. I would like first one to stay at all times! Why does it switch to the second one sometimes?
Hello ozgurtaskaya,
The first layout of your theme in mobile mode is when you have enabled the Mobile Theme plugin and the second one appears when the Mobile Theme is disabled. If you want to keep it the first one, please notice that your Mobile Plugin should be always in the active mode. For more information about our new concept in this regard, please check the documentation here -> https://forum.tagdiv.com/the-mobile-theme/
Thanks for your understanding!
Hello. Thanks for the info but that’s the problem. We never ever disable the mobile theme. Why then it switches to other mode from time to time?
For example, this morning. I saw 1st look five times and 2nd look two times when I checked the website. It seems mobile theme is getting disabled automatically from time to time. What can be the issue? To fix other issues, I already uninstalled and installed the theme few days ago so I dont want to do it again because it causes many issues.
any update about this one?
I’m experiencing this same issue and due to that losing more than half of my adsense income, VERY interested to know the fix for this. Done so many “fixes” already and nothing seems to stick.
just to add, this started occurring since update from 7.2 to 7.3 and update of wordpress 4.6
yes, exactly. Very frustrating. I have recommended these theme to so many people as I have a wide network but I will stop doing so.
Hello ozgurtaskaya,
This problem most likely appears due from your caching plugin and from your CDN. Please try to clear all your caches, purge CDN files. Please notice that all of these might influence to serve other files than those that must be loaded and that why these errors appear temporarily.
Hope this helps!
Thanks for your understanding!
This kept happening although I cleared cache. Actually I am using the plugin you suggested and settings are exactly the same as you provided.
I don’t know how to purge CDN files though. Can you advise this?
Hello ozgurtaskaya,
For other users who access this topic, please notice that after several investigations in this regard have concluded that this type of issue come from WP Supercache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132
Also, please try the theme without any untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting in the theme.
Thanks for the message and sorry for the inconvenience!
