Hello, I’m having issue with the mobile page… it keeps switching back to desktop site on mobile no matter what I tried… I thought the issue was with AMP, but i decided to delete amp and stick with the mobile theme… it displays for a while, but always goes back to Desktop site. I have sent my admin login to tagdiv to take a look, they were able to help, but just a day later, the mobile theme switched back to Desktop mode… this is very frustrating, especially given the fact that I just applied for Adsense and the website is currently under review. Someone please help… the website in question is http://www.sonicstadia.com
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
I hope this helps.
Thank you!
I have tried your recommendation… I’ll wait till the day is over to see if the Mobile Theme stays Mobile. Otherwise, I’ll prefer y’all take a look by sending my Admin Login again. Thank you
Hi,
Please let me know the results.
Thank you!
I think the issue has been fixed now, however, I’m a skeptic about using amp again on the website because I don’t want to mess up the mobile theme. What is your advice on this please ?
Hello,
You can use the mobile+amp, but please disable the redirect from the mobile version to amp -> https://i.imgur.com/7Z7V82x.png
Thank you!
Thanks Anamaria, you’ve been very helpful, I have enabled AMP on the site and followed your instructions. However, the AMP site scan is reporting error. I’ve attached a screenshot: https://flickr.com/photos/195484089@N05/52505926674/in/dateposted-public
However the site is working as intended, hopefully the error report doesn’t break anything on the mobile site later
Hi,
Please let me know if you have set the Support Templates for posts -> https://i.imgur.com/QbO3tSG.png
Thank you!
Here’s an example of the mobile homepage issue I was talking about: https://sonicstadia.com/how-to-check-if-an-iphone-is-locked-or-unlocked/ click the link and navigate to homepage, you’ll see it will immediately crash
Hello,
I just checked and for me is like this -> https://www.screencast.com/t/AgasodhGsWFx
Thank you!
Hello Anamaria, Please check with an actual mobile device. Here’s a short clip of the issue: https://app.screencast.com/usVP45eQyFPQx
Hello,
I checked and seems you have this error -> https://i.imgur.com/3NZh7Ki.png if you use nginx please check this topic https://wordpress.org/support/topic/failed-to-load-resource-neterr_http2_protocol_error/
Thank you!
All I could find on the forum is HTTP2 misconfiguration and talks about contacting hosting support? Is this what you’re advising too?
Hello,
Yes, please ask the host.
Thank you!
The issue has now been fixed… Thanks for being their every step of the way Anamaria… stay blessed ?
Hello,
I’m glad the problem is resolved.
Have a great day!
