Hi Tagdiv team,
I have enabled the mobile theme for my site: tellyreviews.com but strangely I couldn’t get a mobile-enabled presentation (layout) and ‘only when’ I choose manually ‘Request desktop site’ on Chrome browser, I do get the mobile-enabled layout and even AdSense Ads gets to display.
I have already read few supporting pages about fixing this issue, at this end the mobile theme was always de-activated at the jetpack settings page from the onset. I request the support team and/or users to guide me in resolving the issue.
Also providing you the screenshots right here of the mobile theme issue presented above. Screenshots of Mobile theme display Issue
Kind Regards,
Haj
Hi,
You will have to update your theme as there was a problem with the mobile theme and the previous version of the theme. Please use this guide and re-download the theme and install it like so: https://forum.tagdiv.com/how-to-update-the-theme-2/ The version will still be 7.3 as we did not change the version. We only replaced the faulty pack with the correct one.
let us know how it goes.
Thank you!
Hi Bodgan,
I followed your suggestions and guide on updating the theme, and went with updating the theme with Envato WordPress plugin and followed the steps listed there (option B: at ). While I have downloaded the latest version of Newspaper theme from downloads section of my themeforest account but as per the instructions with Option B with envato there was no requirement to re-install the theme so I didn’t do it or find a way to do it either from the dashboard.
Just to add more details, I didn’t find the Update available as in Step 6 in the how-to update theme page (listed earlier) but API test returned successful. Regarding step 7, I couldn’t follow Update the plugins. Please suggest me in how to execute step 7. Right now, I continue to face the issue and the problem persists. I would need your further guidance and help in resolving the issue.
Many thanks.
Haj
Hello,
The update process cannot be done through the envato automatic update since the theme version did not get changed. Please use either the ftp method or the wp method. Not the envato market plugin.
As for the plugins, you simply need to deactivate and delete files for the current plugins (visual composer, social counter and revolution slider) and then install them again from here: http://screencast.com/t/nGoc0tH27
Thank you!
Is it enough to replace the mobile Theme Plugin?
Which version is running without the problems? 7.3
Best,
Marvin
Hello,
In order to upload just the fix for the mobile theme you will have to download the theme package and replace the “mobile” folder from the main theme folder: http://screencast.com/t/3CySFBUoC
Thank you!
Hi Bogdan,
Thanks for your quick reply and guidance. I have followed your suggestions and was successful yesterday in updating the theme for correct mobile theme display for my site. The mobile site version is working fine now.
Best Regards,
Haj
