Mobile theme not working, showing

Posted in: Newspaper
Post count: 3

Just installed newspaper in a site under a multisite config

Get this msg when U access from mobile
“”The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the results.

I have disabled the Jetpack plugin from the site and flushed the cache

There are no others themes in the sub site

What am I missing ? Help appreciated !

Post count: 23312

Hello eministud,

Please provide your website so I can take a closer look at it and also, so I will be able to provide a more accurate response. Our mobile theme should work as expected and it is tested with the entire theme. I suggest you making a new clean install from scratch, via FTP way and then, install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. For more information about this feature, please consult our documentation, like here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Post count: 3

The site is at https://sainik.io

It works fine for desktop clients – just not from mobile devices

I have responded to the email (tagDiv support <noreply@forum.tagdiv.com>) – with my account details

Post count: 22421

Hello,

Unfortunately I cannot access your site as it needs a username and password. Please contact us on our email address at contact@tagdiv.com and provide access there.

Thank you!

Post count: 22

Hi,
is it have found the solution?

I have a same problem. When i activate mobile plugin to netwrk activate then got broken.
thanks

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